The Business Systems Administrator is responsible for the reliable operation, configuration, and optimization of back-office systems. This role is primarily a NetSuite administration role, but also provides backup support for Salesforce. The role partners closely with IT, Finance, and business leaders to ensure capabilities align with organizational needs and support scalable growth. The Administrator performs configuration management, customization, testing, and ongoing user support.

Essential job functions to be performed:

• Administer and support operational and configuration aspects of NetSuite
• Provide additional support for Salesforce administrators and the Salesforce system
• Collaborate with business stakeholders to define requirements and translate them into solutions
• Design, develop, test, and deploy workflows, scripts, custom objects, saved searches, reports, and dashboards
• Troubleshoot system issues and coordinate resolution with internal teams and external partners
• Manage user roles, permissions, and access controls
• Lead testing and validation for NetSuite upgrades and enhancements
• Support change management and release processes for NetSuite
• Maintain documentation, standard operating procedures, and platform best practices
• Manage NetSuite vendor relationships and contribute to platform roadmap planning

Requirements / Qualifications / Experience

• Degree of skill-based certificates in Computer Science, Information Systems, Accounting, or related field, or equivalent experience
• 3+ years of hands-on NetSuite administration experience
• Strong knowledge of NetSuite configuration, roles, permissions, workflows, and reporting
• Experience with SuiteScript, integrations, and customization
• Excellent analytical, problem-solving, and communication skills
• Experience with Salesforce
• Ability to translate technical concepts for non-technical stakeholders
• Proven ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• NetSuite Administrator Certification
• Experience with NetSuite financial and operational modules
• Familiarity with Agile or ITIL practices
• Strong customer-service mindset and continuous improvement focus